TERMS AND CONDITIONS
GENERAL TERMS OF SALE
This website is operated by SUAKITI S.L.U.
These General Conditions will regulate the use of the website www.hanniballaguna.com, owned by SUAKITI S.L.U., and made available to customers who access its website; they also define the rights and obligations within the framework of its website.
Access to the website, as well as carrying out e-commerce operations, implies acceptance of the same.
Please read these general terms and conditions of sale carefully before accessing or using our website. As this is an electronic sale, the user declares having taken note of these terms of sale before placing their order. Validating your order therefore equates to unconditional acceptance of these general terms and conditions of sale.
All new features or tools added to the current website will also be subject to the general terms and conditions of sale. You can review the most updated version of the general terms and conditions of sale at any time on this page. We reserve the right to update, change, or replace any part of these terms of sale by posting updates and/or changes on our website. It is the user's responsibility to periodically review this page for changes. Your continued use or access to the website after any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc., who provide us with the online e-commerce platform that allows us to sell our products and services to the user.
OUR DETAILS
SUAKITI S.L.U. is a Spanish single-member limited liability company domiciled in Alicante, C/ Diosa Tanit, 11, with postal code 03016 of Alicante, with CIF number B72725567 Registered in the Alicante Mercantile Registry, Volume 4522, Folio 28, Sheet A-182588, first entry.
SECTION 1 - CONTRACT
1.1. Scope of application
When placing an order at www.hanniballaguna.com the user assures that they are over 18 years old.
The products offered are distributed in all member states of the European Union.
Individuals residing outside these countries can only benefit from the online purchase service of this Website when the shipping address of the order is in one of the aforementioned countries or territories.
1.2. Purchase procedure
The user will bear the costs during Internet access and the use of the website. www.hanniballaguna.com
We have done our best to display the colors and images of our products as accurately as possible. However, we cannot guarantee that the display on the user's computer monitor is accurate.
In case of prolonged inactivity during the connection, it is possible that the selection of items chosen before such inactivity will no longer be guaranteed. The user will be invited to resume their product selection from the beginning.
All necessary steps for the sale will be indicated on the website. www.hanniballaguna.com .
The user will have the possibility, before definitively validating their order, to verify their order in detail and its total price, and to correct any possible errors, before confirming it to express their acceptance.
From the moment the user has validated their order, www.hanniballaguna.com will confirm its receipt immediately and electronically. However, the sale will not be considered final until www.hanniballaguna.com .has sent the order confirmation to the client specifying the shipment of the items.
1.3. Product availability
All orders are subject to product availability. If at the time of placing the order we detect that there is no stock of any of the products included in the order, or of the raw materials necessary for the manufacture of products with PRE-ORDER service www.hanniballaguna.com will notify the client immediately. The amount charged for the unavailable product will be refunded to the client in the following days.
1.4. Order rejection
www.hanniballaguna.com .will have the right to reject any order or not accept a confirmed order if any of the following reasons occur:
- That the order has been placed fraudulently according to security systems
- There are indications that the user is underage
- That www.hanniballaguna.com has not been able to deliver the order to the address provided by the client due to an error in the address by the client
- In case of technical error
1.5. The member or client agrees to:
-Do not use the services offered by the Web unlawfully and never for purposes contrary to the Law, as well as to generally accepted good customs or public order.
-Do not reproduce, copy, distribute or allow public access through any method or system, unless you have the express authorization of SUAKITI S.L.U.
-Do not perform any act that constitutes a violation of intellectual property rights.
-Do not use the services offered by the Web to send advertising or communications for direct sales or any commercial purpose.
1.6. www.hanniballaguna.com states that it does not guarantee: That there are no connection problems to the Web or that it will not be interrupted due to technical issues. That the content of the Web is free of errors. The accuracy of all the information on the Web, therefore it does not assume responsibility for possible damages or liabilities arising from these.
1.7. The information provided in the product description on www.hanniballaguna.com are based on information provided by the manufacturer. The information and data included in each product description or in its photograph are for informational purposes only. www.hanniballaguna.com will not be responsible for the occurrence of errors in them, however, it commits to correcting them.
SECTION 2 - PRICE, PAYMENT OF ITEMS AND TAXES
2.1. Price
Prices on this Website are shown in Euros.
The price of the items is understood to include all taxes. Unless expressly stated otherwise during the order placed on the website, the return shipping costs of the items are borne by www.hanniballaguna.com .
www.hanniballaguna.com reserves the right to change, at any time and without prior notice, the prices on the website www.hanniballaguna.com . However, the prices shown at the time the consumer made the purchase will be considered valid.
2.2. Payment Methods
The user agrees to pay at the time they place an order. As a payment system, www.hanniballaguna.com will only accept payments made through:
- Credit card: Visa, Visa Electron, MasterCard, American Express.
- Debit card
- Paypal
If the payment method chosen by the user is a credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data provided is correct.
Once the payment is made, the amount of your purchase will be charged to your bank account or your PayPal account. In the event of a payment denial by your bank, the purchase order will be canceled and this circumstance will be communicated by email to our customer. In the case of payment via PayPal, the amount of your purchase will be charged immediately to your PayPal account.
2.3. Payment Security
www.hanniballaguna.com has the highest commercially available security measures in the sector, which is why payments are made through credit cards to a payment gateway. To prevent fraud or abuse, the bank data entered is encrypted and securely transmitted to the bank's servers, and then verified by the issuing bank.
Only the Bank and PayPal have access to the bank data linked to these payment methods, so www.hanniballaguna.com does not know or record this data during the payment operation.
In some cases, after clicking the final payment button, the page may redirect you to your bank's website and ask for an extra security code for payment with your Visa or MasterCard. This is 3D Secure, a security system developed by your bank that asks you to enter your personal code to make the purchase securely. This code for online purchase with your card is completely personal and must be provided by your bank. For more information, you can contact your bank directly or our Customer Service Team.
2.4. Taxes
The prices of our products include VAT in the case of Spain and except for items where it is expressly mentioned, transportation costs are not included. For those products where shipping is not free and is expressly mentioned alongside the product during the purchase process, you can obtain the cost by indicating the country, state or province, and postal code, as shown in the purchase process. Taxes are calculated based on the shipping destination country and in the particular case of Spain, all our products include the VAT in force at all times.
In most of the countries listed in the shipping cost dropdown, all important taxes and fees are included. Shipments are made on a Delivered Duty Paid basis.
In the particular case where, due to the shipping destination, neither taxes nor fees are included in the price, the recipient will be responsible for all import taxes, customs duties, as well as any other local taxes established by the destination country. In these cases, prior to shipping the order, we will request your confirmation by email. www.hanniballaguna.com the right is reserved to modify these prices at any time, however, products will be invoiced based on the rates in effect at the time of order registration (as long as stock remains).
SECTION 3- DELIVERY
- Shipments are made through the courier companies: CTT, TYPSA or MRW
- Delivery method: home delivery
- Standard delivery type: 3-6 business days. €4.80 for National Shipments, €9 to the Balearic Islands, €13.50 to the Canary Islands and active countries on the website according to the rate.
- Free standard delivery type: for all orders over €100
Shipping costs may be changed at any time without prior notice. Such change will apply from the moment the modification is included. In any case, the shipping costs shown at the time of placing the order will be valid.
SECTION 4- ONLINE EXCHANGE AND RETURN POLICY
4.1. Right of withdrawal and return
If not satisfied with the ordered items, users may exercise the right of withdrawal provided in Chapter III of Title III of Royal Legislative Decree 1/2007, of November 16, on the Defense of Consumers and Users.
In this regard, the customer has the right to withdraw from this contract within fourteen (14) calendar days from the day of receipt of the order without the need for justification.
To exercise the right of withdrawal, the customer must notify us of the decision to withdraw from the contract in writing by email to shop-service@hanniballaguna.com
Within the aforementioned period of 14 calendar days, www.hanniballaguna.com will proceed with the refund of the amount paid. The refund of the amount paid (excluding the direct cost of returning the product) will be made to the same card used for payment. Only the original purchaser of the product(s) can request a return since the refund is made to the payment method used for the Purchase.
www.hanniballaguna.com is not responsible if the item(s) you wish to return to the Website of www.hanniballaguna.com is lost, misdirected, or sent late. The customer assumes the risks of shipping their purchase in such cases.
We may withhold the refund until we have received the products, or until the customer has provided proof of their return.
4.2. Returns of defective products
In cases where you consider that at the time of delivery the product does not comply with the contract, you must contact us immediately through our provided contact channels +34 683.10.73.18 where we will indicate how to proceed.
We will carefully examine the returned product and notify you by e-mail within a reasonable time if a refund or replacement is appropriate (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days following the date we send you an email confirming that the refund or replacement of the non-compliant item is proceeding.
4.3. Exchanges
In case the customer is not satisfied once the purchase is received, www.hanniballaguna.com allows you to change the size of the purchased item, or return it within fourteen (14) days from the date of receipt, provided that the item in question is in perfect condition.
Returned items that are incomplete, damaged, spoiled, deteriorated, stained, or in any condition that reasonably indicates the product has been used cannot be exchanged and will be returned by mail as soon as possible.
Model exchanges for a different one will not be accepted; only size changes are allowed. To exchange an item for another, it must be returned and a new purchase made.
All returns of purchased items must be carefully packaged and include the delivery note or the duly completed return form.
SECTION 5-Copyright
The texts, comments, images, as well as the graphic design, are subject to copyright and therefore protected by national and international legislation. Any total or partial reproduction of the Website www.hanniballaguna.com It is strictly prohibited.
For any litigious matter that may arise, Spanish law shall apply.