TERMS AND CONDITIONS

GENERAL CONDITIONS OF SALE

This website is operated by KOKORO FASHION SLU

These General Conditions will regulate the use of the Web www.hanniballaguna.com of which KOKORO FASHION SLU is the owner and that it makes available to customers who access its Web, likewise define the rights and obligations within the framework of its Web .

The access to the Web, as well as the performance of electronic commerce operations, suppose the acceptance of the same.

Please read these general conditions of sale carefully before accessing or using our website. As it is an electronic sale, the user declares that they have taken cognizance of these sales conditions before placing their order. The validation of your order is therefore equivalent to the unrestricted and unreserved acceptance of these general conditions of sale.

All new features or tools that are added to the current website will also be subject to the general conditions of sale. You can review the most up-to-date version of the general conditions of sale at any time on this page. We reserve the right to update, change or replace any part of these conditions of sale by posting updates and/or changes on our website. It is the user's responsibility to periodically review this page to check for changes. Your continued use of or access to the Website after any changes are made constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., who provide us with the online e-commerce platform that allows us to sell our products and services to you.

OUR DATA

KOKORO FASHION SLU is a Spanish limited liability company domiciled in Alicante, C/ Diosa Tanit, 11, with postal code 03016 of Alicante, with CIF number B42709782 Registered in the Mercantile Registry of Alicante, in Volume 4298, Folio 179, Sheet A-170022, 1st entry.

SECTION 1 - CONTRACT

1.1. Area of ​​application

When placing an order at www.hanniballaguna.com the user ensures that they are over 18 years of age.

The products offered are distributed in all member states of the European Union.

Individuals residing outside of these countries may only benefit from the online purchase service of this Website when the order delivery address is in one of the aforementioned countries or territories.


1.2. Purchase procedure

The user will be responsible for the expenses during Internet access and the use of the website www.hanniballaguna.com

We have made every effort to display the colors and images of our products as accurately as possible. However, we cannot guarantee that the user's computer monitor's display will be accurate.

In case of prolonged inactivity during the connection it is possible that the selection of articles chosen before said inactivity is no longer guaranteed. The user will be invited to resume his selection of products from the beginning.

All the steps necessary for the sale will be indicated on the website www.hanniballaguna.com .

The user will have the possibility, before definitively validating his order, to verify his order in detail and its total price, and to correct any errors, before confirming it to express his acceptance.

From the moment the user has validated their order, www.hanniballaguna.com will confirm receipt immediately and electronically. However, the sale will not be considered final until www.hanniballaguna.com has sent the order confirmation to the client where the items are shipped.

1.3. Product availability

All orders are subject to product availability. If at the time of issuing the order we detect that there are no stocks of any of the products included in the order, or of the raw materials necessary for the manufacture of the products with the PRE-ORDER service, www.hanniballaguna.com will notify the client of righ now. The amount charged for the unavailable product will be paid to the customer in the following days.

1.4. rejection of orders

www.hanniballaguna.com .will have the right to reject any order or not accept a confirmed order in the event of any of the following reasons:

  • That the order has been made fraudulently according to security systems
  • That there are indications that the user is a minor
  • That www.hanniballaguna.com has not been able to deliver the order to the address provided by the client due to an error in the address by the client
  • In case of technical error

1.5. The partner or client agrees to:

-Do not use the services offered by the Web lawfully and never for purposes contrary to the Law, as well as generally accepted good customs or public order.

-Do not reproduce, copy, distribute or allow public access through any modality or system, unless you have the express authorization of KOKORO FASHION SLU

-Do not perform any act that involves the violation of intellectual property rights.

-Do not use the services offered by the Web to send advertising or communications for direct sales purposes or any commercial purpose.

1.6. www.hanniballaguna.com informs that it does not guarantee: That there are no problems with the connection to the Web or that it is interrupted due to technical problems. That the content of the Web does not contain any error. The accuracy of all the information on the Web, for which reason it does not assume responsibility for possible damages or liability derived from these.

1.7. The information provided in the description of the products at www.hanniballaguna.com is based on the information provided by the manufacturer. The information and data included in each of the product descriptions or in their photography are merely informative. www.hanniballaguna.com will not be responsible for the appearance of errors in them, however it undertakes to correct them.

SECTION 2- PRICE, PAYMENT OF ITEMS AND TAXES

2.1. Price

The prices on this Website are shown in Euros.

The price of the articles is understood with all taxes included. Unless expressly stipulated to the contrary during the order placed on the website, the costs of returning the items are assumed by www.hanniballaguna.com .

www.hanniballaguna.com reserves the right to change, at any time and without prior notice, the prices on the website www.hanniballaguna.com . However, the prices that appear at the time the consumer has made the purchase will be those that are considered valid.

2.2. Payment methods

The user agrees to pay at the time he formalizes an order. As a payment system, www.hanniballaguna.com will only accept payments made through:

  • Credit card: Visa, Visa Electron, MasterCard, American Express.
  • Debit
  • PayPal

In the event that the payment method chosen by the user is a credit or debit card, the charge will be made online, that is, in real time, through the payment gateway of the corresponding financial institution, once it has been verified that the data reported is correct.

Once the payment is made, the amount of your purchase will be charged to your bank account or to your Pay Pal account. In the event that there is a denial of payment by your bank, the purchase order will be canceled and said circumstance will be communicated by e-mail to our client. In the case of payment by PayPal, the amount of your purchase will be immediately charged to your PayPal account.


23. Payment security

www.hanniballaguna.com has the highest security measures commercially available in the sector, for this reason payments are made by credit card to a payment gateway. In order to avoid fraud or abuse, the bank details entered are encrypted and transmitted securely to the bank's servers, being later verified by the issuing bank.

Only the Bank and PayPal have access to the bank details linked to these means of payment, so that www.hanniballaguna.com does not know or record these details during the payment operation.

In some cases, after clicking the final payment button, the page may redirect you to your bank's website and ask you for an extra security code for payment with your Visa or MasterCard. This is 3D Secure, a security system developed by your bank that asks you to enter your personal code to make the purchase safely. This password for online purchases with your card is completely personal and must be provided by your bank. For more information, you can contact your bank directly or our Customer Service Team.

2.4. Taxes

The prices of our products include VAT in the case of Spain and except in the articles where express mention is made, transport costs are not included. For those products in which shipping is not free and is expressly mentioned next to the product in the purchase process, you can obtain the cost of the same by indicating the country, state or province and postal code, as shown in the process. shopping. Taxes are calculated based on the shipping destination country and in the particular case of Spain, all our products include VAT in force at any time.

In most of the countries that appear in the shipping calculation dropdown, all important taxes and fees are included. Shipments are made on a Duty Paid basis.

In the particular case in which, due to the shipping destination, taxes and fees are not included in the price, the recipient will be responsible for all import and customs taxes, as well as any other local taxes established by the country. of destiny. In these cases, prior to sending the order, we will request your confirmation by email. www.hanniballaguna.com reserves the right to modify these prices at any time, however, the products will be invoiced based on the rates in force at the time of registration of the orders (as long as they remain in stock).

SECTION 3- DELIVERY

  • Shipments are made through the courier company: MRW
  • Delivery method: home delivery
  • Standard delivery type: 3-6 business days. €4.80 for National Shipments, €9 to the Balearic Islands, €13.50 to the Canary Islands and countries active on the web according to the rate.
  • Free standard delivery type: for all orders over €100

Shipping costs may be modified at any time without prior notice. Said change will be applicable from the moment the modification is included. In any case, those shipping costs that appear at the time of placing the order will be valid.

SECTION 4- ONLINE EXCHANGES AND RETURNS POLICY

4.1. Right of withdrawal and return

In case of not being satisfied with the items ordered, users can exercise the right of withdrawal provided for in Chapter III of Title III of Royal Legislative Decree 1/2007, of November 16, for the Defense of Consumers and Users.

In this sense, the client has the right to withdraw from this contract within a period of fourteen (14) calendar days from the day of receipt of the order without the need for justification.

To exercise the right of withdrawal, the client must notify us of the decision to withdraw from the contract in writing by email to shop-service@hanniballaguna.com  

Within the aforementioned period of 14 calendar days, www.hanniballaguna.com will proceed to refund the amount paid. The refund of the amount paid (excluding the direct cost of returning the product) will be made to the same card with which you made the payment. Only the original purchaser of the product(s) can request a return since the refund is made to the payment method used for the Purchase.

www.hanniballaguna.com is not responsible if the item(s) you wish to return to the www.hanniballaguna.com website is lost, misdirected or sent after the deadline. In this case, the customer is responsible for the risks of shipping his purchase.

We may withhold the refund until we have received the products, or until the customer has presented proof of their return.

4.2. Returns of defective products

In cases where you consider that at the time of delivery the product does not comply with the provisions of the contract, you should contact us immediately through our contact channels provided +34 683.10.73.18 where you We will indicate how to proceed.

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable period of time if the refund or replacement of the same (if applicable). The refund or replacement of the item will be made as soon as possible and, in any case, within 14 days from the date on which we send you an email confirming that the refund or replacement of the nonconforming item is appropriate.

4.3. Changes

In the event that once the purchase is received, the customer is not satisfied, www.hanniballaguna.com allows you to change the size of the purchased item, or return it within a period of fourteen (14) days from the date of receipt, as long as the item in question is in perfect condition.

Items returned incomplete, damaged, damaged, deteriorated, stained or in any state that reasonably indicates that the product has been used cannot be exchanged and will be returned by post as soon as possible.

A change of model for a different one will not be admitted, only the size can be changed. To exchange an item for another, you must return it and make a new purchase.

Any return of the purchased items must be carefully packaged and include the delivery note or return note duly completed.

SECTION 5-Copyright

The texts, comments, images, as well as the graphic design, are subject to copyright and therefore protected by national and international legislation. Any total or partial reproduction of the website www.hanniballaguna.com is strictly prohibited.

For any litigious issue that may arise, Spanish law will be applicable.