PRIVACY POLICY

Privacy Policy

The intention of this privacy policy is to describe how it treats personal information about its customers and potential customers KOKORO FASHION SLU, a Spanish company with registered office at Calle Diosa Tanit, 11, with postal code 03016, Alicante, Spain, as responsible for the treatment.

When visiting our website www.hanniballaguna.com you can consult the privacy policy by clicking on the link 'Privacy Policy' at the bottom of the website.

WHAT KIND OF PERSONAL INFORMATION DOES KOKORO FASHION COLLECT?

KOKORO FASHION may collect the following personal information from users of the www.hanniballaguna.com website:

Identification and contact information: name, address, telephone number, email address.

  • Demographic information: gender, date of birth.
  • Payment information: credit card details, bank account numbers.
  • Information about your online purchases. This could include the products you purchased and their prices.
  • Information that you submit or post in a public space, on our social media pages or on our website, for example, for a product review.

In addition, KOKORO FASHION collects all the information related to your browsing on the Web and your interaction with the brand and the products.

  • Aplázame: The user accepts that all their personal data be fully transferred to Aplázame from the moment the user has started contracting the deferred payment service offered by the latter at the time of choosing the payment method. This acceptance extends to third parties that had to access the files for the good end of the contract.

FOR WHAT PURPOSE DOES KOKORO FASHION PROCESS YOUR PERSONAL DATA?

In compliance with the provisions of the European Regulation 2016/679 General Data Protection, as well as any applicable national law, we inform you that the personal data provided to KOKORO FASHION will be processed for the following purposes as applicable:

  • Manage and develop the registration on the Web, which will involve the creation of user browsing profiles on the Web in order to obtain information about the user's browsing (web sections visited, preferences, products viewed, etc.).
  • Manage and develop the online purchase, to process and deliver your order, as well as to inform you about its status.
  • Manage and send information about exclusive promotions, latest news and personalized information adapted to the profile, interests and needs of the interested party as a customer via email, SMS or postal mail.
  • Communicate with customers, respond to the exercise of ARCO+ rights, as well as queries and claims.
  • Management and issuance of supporting documents of sale: digital ticket.
  • Protection of our company, clients, partners and the Web against fraud, theft or any illegal act that may affect our activity.
  • Maintain trading and other records for legal, administrative and auditing purposes, to comply with legal, insurance and procedural requirements.

HOW TO JUSTIFY THE PROCESSING OF YOUR PERSONAL DATA?

KOKORO FASHION has the following legitimate bases to process personal data:

  • Execution of the contract: In the event that the client does not provide us with the necessary data for the execution of the contract, it will not be possible to carry out the sale.
  • Legal obligations: For example, the management and issuance of the sales invoice.
  • Consent: for the management of the registration on the Web, the sending of information about promotions, latest news and personalized information adapted to the profile of the interested party, for the response to the exercise of ARCO+ rights, queries and claims by the interested party, management and issuance of the Digital ticket of sale.
  • Legitimate interest: in the preparation of profiles by browsing the Web, for sending information about exclusive promotions, latest news and personalized information adapted to the profile of the interested party.

WHAT IS THE DESTINATION OF YOUR PERSONAL DATA?

In the cases that the legal norms establish it. The personal data you provide will be processed by KOKORO FASHION and may be transferred to official bodies or public judicial and administrative authorities. We do not share your personal data with third parties, except for those necessary for the correct management of the services related to our official points of sale, courier and transportation services, or financial entities.

Your personal data will not be transferred or made available to any third party except to the following recipients:

  • Companies in charge of data processing, such as service providers and agents that provide services to KOKORO FASHION. For example, we use Shopify to power our website--you can read more about how Shopify uses your personal information here: https://www.Shopify.com/legal/privacy . We also use Google Analytics to help us understand how our customers use the web—You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/ .
  • Administrations and Public Organizations when required by law, a legal provision, (fiscal, labor, Social Security or any other applicable regulations) or a court ruling, or when necessary for the protection and defense of their rights.

TRANSFER OF YOUR PERSONAL DATA ABROAD

The recipients of your data may be located abroad, including outside the European Economic Area. Some recipients are located in third countries, which are not considered to offer the same level of data protection as the EU country where you provided the information.

Any transfer of your data outside the European Economic Area will only take place if adequate safeguards have been put in place, such as contractual guarantees, in accordance with applicable data protection laws and regulations and the conclusion of data transfer contracts based on the standard clauses of the European Commission.

FOR HOW LONG DO WE KEEP PERSONAL DATA?

The period of conservation of your personal data will be maintained during the duration of the contractual relationship, and / or until the request for deletion on your part, fulfilling the time required in the legal obligations. Thus, KOKORO FASHION will keep personal data only for the period of time that is reasonably necessary to achieve the purposes for which your data was collected or processed as established in the applicable laws in relation to the data retention periods.

Subsequently, your personal data will be deleted.

HOW DO WE PROTECT YOUR PERSONAL DATA?

In order to protect your personal data, KOKORO FASHION has protocols and security measures. Said security measures contemplate physical, technical and administrative protection protocols with which we guarantee the security and protection of your personal data, all with the aim of avoiding unauthorized access to the data and guaranteeing their confidentiality. To achieve these purposes, the user accepts that KOKORO FASHION obtains data for the purpose of the corresponding authentication of access controls.

KOKORO FASHION states that it has adopted all the necessary technical and organizational measures to guarantee the security and integrity of the personal data it processes, as well as to prevent its loss, alteration and/or access by unauthorized third parties.

In the event that a security breach occurs at any stage of the processing of personal data that significantly affects your economic or moral rights, KOKORO FASHION, as the data controller, will notify you immediately so that you can take the corresponding necessary measures. to defend your rights.

WHAT ARE YOUR RIGHTS IN RELATION TO PERSONAL DATA?

In accordance with the applicable laws and regulations on data protection, you have the following rights that can be exercised through the email address shop-service@hanniballaguna.com .

  • Right of access : You have the right to obtain confirmation as to whether at KOKORO FASHION we are processing personal data that concerns you, or not, as well as to access the personal data that KOKORO FASHION has about you.
  • Right of rectification : You have the right to request that KOKORO FASHION rectify personal data when they are inaccurate or that they be completed when they are incomplete. If you are registered on our website, it may be easier for you to correct them directly by modifying your profile.
  • Right of deletion/right to be forgotten : You can request that personal data be deleted when, among other reasons, the data is no longer necessary for the purposes for which it was collected.
  • Right of limitation: You have the right to request the limitation of data processing, in which case we will only keep them for the exercise or defense of claims.
  • Right of portability: You have the right to receive personal data in a structured, commonly used and machine-readable format, and to transmit it to another controller when the processing is based on consent or a contract, and is carried out by automated means.
  • Right of opposition: You can oppose personal data being processed based on public or legitimate interest pursued by KOKORO FASHION, including profiling. In such case, KOKORO FASHION will stop processing the data, except for compelling legitimate reasons or the exercise or defense of possible claims.
  • Automated individual decisions: You have the right not to be subject to a decision based solely on automated processing, including profiling, that produces legal effects on you or significantly affects you in a similar way. However, it will not be possible to exercise said right in the event that the decision is necessary for the celebration or execution of a contract between you and KOKORO FASHION; is authorized by the law applicable to KOKORO FASHION provided that it establishes adequate measures to safeguard your rights, freedoms and legitimate interests; or is based on your explicit consent.
  • Right to file a claim: Likewise, if you consider your right to the protection of personal data violated, you may file a claim with the Spanish Agency for Data Protection ( aepd.es ).

USE OF OUR WEBSITE AND LIABILITY DERIVED FROM THE USE OF IT

The user accepts, expressly and without reservation, that the access and use of the Websites is done under their sole and exclusive responsibility, being obliged to provide truthful and exact information on the requested data and keep them updated. It undertakes not to use the Websites for fraudulent purposes, as well as not to carry out any conduct that could damage the image, interests and rights of KOKORO FASHION or third parties. Likewise, the user undertakes not to carry out any act in order to damage, disable or overload the Websites, or to prevent, in any way, their normal use and operation.


The user is informed that in the event that they breach the content of these Terms, our Privacy Policy, our Cookies Policy or any other particular terms or conditions included on the Website, KOKORO FASHION reserves the right to limit, suspend or terminate your access to the Website, adopting any technical measure necessary for that purpose.

The user must know that communications through open networks are exposed to a plurality of threats that make them not secure. It is the responsibility of the user to adopt all the appropriate technical measures to reasonably control these threats and, among them, having up-to-date systems for detecting malicious software, such as viruses, Trojans, etc., as well as having the corresponding security patches up-to-date. browsers.

INTELLECTUAL AND INDUSTRIAL PROPERTY

KOKORO FASHION owns all copyrights relating to all material on the Website or has been duly authorized by a third party to use such material on the Website. Any modification or use of the materials on the Website for any other purpose not expressly authorized constitutes a violation of KOKORO FASHION's copyright and other property rights.


The use of the Website by the user does not imply the assignment in their favor of any intellectual and/or industrial property rights over the Website, its contents and/or the distinctive signs of KOKORO FASHION. For this purpose and in accordance with these Terms, no part of the Website may be copied, reproduced, republished, downloaded, posted on the Internet, transmitted or distributed in any way, whatsoever, except for viewing purposes, without the prior written consent of KOKORO FASHION. This prohibition also includes the modification of any content on the Website, as well as the creation of unauthorized links.

CHANGES TO THIS POLICY

We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons. We will notify you of any material changes to this policy. However, we advise you to review it periodically.

CONTACT US

For more information about our privacy practices, please contact us by email at shop-service@hanniballaguna.com .

By postal mail to the address of

KOKORO FASHION

Calle Goddess Tanit, 11

Postal code 03016 / Alicante

Spain

DEVICE INFORMATION COLLECTED

When a user visits the Web, we will automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. In addition, when browsing the Site, we collect information about the individual web pages or products the user views, which websites or search terms referred them to the Site, and information about how they interact with the Site. We refer to this automatically collected information as "device information."

KOKORO FASHION collects information from devices using the following technologies:

  • Cookies: Cookies are small text files that are sent to the user's device by the web page visited. Cookies are stored on the computer's hard drive, thus allowing the website to recognize the user and store certain information related to the user, in order to enable or improve the service offered.
  • Log files: Track actions that occur on the site and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date and time stamps.
  • Web beacons, tags and pixels: These are electronic files used to record information about how the site is navigated.

What type of cookies does KOKORO FASHION use?

  • Functional cookies: To collect information that will allow us to facilitate your navigation, such as language preferences, memorize the login or save the content of your shopping cart or wish list.
  • Analytical cookies: To measure the activity of the websites and determine the areas of the websites most visited, thus improving the visibility of our content.
  • Advertising cookies: To show relevant ads to users.
  • Third-party cookies: Our Website may contain third-party cookies (installed by advertising agencies, analytics service providers, etc.) that allow them to collect information about browsing on your devices, including to measure the efficiency of our advertising campaigns on websites. from third parties. Third party cookies are subject to the privacy policies of these third parties.

Guarantees on the use of cookies:

The cookies used by KOKORO FASHION do not store any personally identifiable information, but are only associated with anonymous users and their computer, and are in any case temporary, so that the cookie's conservation period may not exceed 13 months.

Users have the possibility of configuring their browser to be notified of the reception of cookies and to prevent their installation on their equipment.

The user, by deleting KOKORO FASHION cookies or disabling them, exposes himself to not being able to access certain functionalities of the Web.

THIRD PARTY WEB LINKS

The Web may contain links to other websites, with privacy policies different from that of KOKORO FASHION. In this sense, KOKORO FASHION is not responsible for the content or practices of the linked sites. KOKORO FASHION recommends that users consult the privacy policies of all third-party websites that they visit to find out how they are treating their personal information.